DKTODAY หนังสือ COLLINS HOTEL & HOSPITALITY ENGLISH WITH AUDIO ONLINE

COLLINS HOTEL & HOSPITALITY ENGLISH WITH AUDIO ONLINE ISBN.9780007431984 AUTHORS / ผู้แต่ง: MIKE SEYMOUR YEAR PUBLISHED / ปีพิมพ์: 2011 LEVEL / ระดับ: ENGLISH FOR WORK DIMENSIONS / ขนาด: 19*24.5 cm WEIGHT / น้ำหนัก 360 g. PAGES / จำนวนหน้า: 157 pages PRODUCT DESCRIPTION (เนื้อหา) This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. *24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. *4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. *The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. *The audio CD provides valuable listening practice to accompany each unit.